Cancellation & Return Policy

Cancellation & Return Policy:

Procedure to return a product:
You will have 24-72 hours after item delivery, to notify us that you want to return your product.
If your item meets all the requirements, your return can be initiated by calling our Customer Service at 

Phone:+880 1980-114584

Reasons for Return or Replacement

  • If the product is damaged or is defective at the time of delivery.
  • If the product ordered is not the right product.

Things customers need to follow when they are requesting to return or replace a product:

  • Price tag, Brand tag or any other tags that were in the product must not remove for any return claims.
  • Product should be in fresh condition.

Things customers need to do when they are requesting to return or replace a product:

Following information must be given when you call Customer Service

  • Your order numbers.
  • The reason for the return.

You have to E-mail us: The original copy of the Customer Copy of the Invoice

How to send your product to Rupoma Shop? How much will it cost you?

Please send your product by Sundarban Courier Service/ SA Poribahan.
If your return claim is validated, we will reimburse your courier charge.

We don’t exchange liquid products